support facebook ads

Descriptions or slogans (example: The Best Cafe – We serve the best coffee in town). If you don’t find a … Hi Daniel – we’ve updated this post with the current options and UI for contacting support. Hi Charles – the easiest way to find your leads is to go to the Publishing Tools tab of your Facebook page. But if you feel that your ad was disapproved by mistake, you can navigate to the Ad Level of the campaign and there will be more information about why it was disapproved as well as a place to dispute the case. Support. I ran many ads. ... Facebook can help your large, medium or small business grow. Hi Chris what’s the best way to set up the messenger ad. I guess it’s because I’m in the wrong country and it’s not offered universally. i have tried all the troubleshooting techniques and am still having difficulty with this. Does your company offer, as a service, contacting Facebook on behalf of a company having an issue with Ads/business page? Is it still visible to someone else? You can view, make changes and see results for all your Facebook campaigns, ad sets and ads. 2. We recommend reviewing Facebook’s official help center article about Spending Limits to see if this will resolve your issue. ( because the person who created it left the company years ago and we would like to merge it with our new page Hope this helps! Go to Ads Manager. This is really almost the ONLY way to get a hold of someone “Live”. Create Ads from a Facebook Page. Ads are supposed to be reviewed within 24 hours but sometimes it’s longer. We've also included some common topics that we think you'll find useful. ok I never leave comments on blogs but THANK YOU. We’re sorry to hear about the troubles that you’ve been having! Hi Jasmine – Chat has been on and off for us for a bit but it’s working again and we’ve updated the post here with an answer from them as far as criteria for who has the option and who doesn’t. It goes away sometimes almost randomly. But I found no chat option there. The email used is no longer active and we have no password. Wow this is getting so ridiculous. This chat has been ended. If you are finding something billed in error, then you can send them a message through this contact form: Does it still exist at this point even though it is only a couple months after you posted this? Business Help Center Best Practices For Image Ads on Facebook. Bookmark it and keep it handy because there will come a day that you need it – and fast. Hi Khash – a couple things here: 1) you need to be logged in with an ad account that has ad spend recently and 2) the chat options may only appear during business hours. happy to discuss live at your convenience. Sometimes Facebook is glitchy (understatements anyone?). Hi Cheryl – it’s still in that location, but it only shows up for certain users and unfortunately Facebook isn’t able to provide much clarity on the criteria. Then you can proceed with the steps below. But often times I find that glitches are caused by trying to duplicate ads or ad sets (especially with older ads that may not have features that are available anymore). It just might slow down the review process a bit by resetting it in the queue. My e-comm business has mostly relied on google shopping and has done quite well. We are an impact startup and really need to do ads for sales in order to survive this difficult period in the market, and we would therefore really appreciate your thoughts on this! Hi Jacqueline – thanks for reaching out! After you have the custom audience created, you can create an ad campaign that targets these individuals. No more email or chat. Hi Jules – do you have an active Facebook Ad Account? Now more than ever it is crucial for marketers to be able to contact Facebook’s support team when they need a little help. Have they placed it elsewhere? The first thing to keep in mind when changing your Page’s name are the official rules about changing a Facebook Page’s name: Facebook has strict parameters in place regarding what they consider to be a Political or Social Cause ad. Because I can’t see it anywhere? Hi Aiden – they do still offer live chat at least in the US during business hours M-F. It’s down at the bottom of the page in the “Find answers or contact support” section. Contact our support team.”, Hi, I have two ad accounts and both of them are disabled and I have been trying to find the “Chat” that everyone was talking about, but no luck. Bookmark it and keep it handy because there will come a day that you need it – and fast. Any advice on where to start? All other times the CHAT is the only option. Before your ads are published to Facebook or Instagram, we review them to ensure they meet our Advertising Policies. I cannot find any way of getting in touch with Facebook to deactivate the account. How can I fix this issue? If you’re looking to retarget people who have interacted with your page, we recommend creating a custom audience consisting of people who have engaged with your Page. This process can take weeks or more. I know “Chat” still exists, because I just saw someone posted a video of his screenshot. Ads Manager is a Facebook tool that lets you create and manage your Facebook ads. We’ll update the article if we learn more! 701 Palomar Airport Road, #170 Carlsbad, CA 92011. Business Help Center. I am unable to locate the “Find Answers or Contact Support” section. Welcome to Facebook advertising! Just fill out the form here to start the process: Get help, tips, and more... Last updated: Nov 5, 2020. Do you know of any other ways to contact help? Most ads … Best Practices for Aspect Ratios. I find it confusing. Facebook Payments Support - Issues with ads, promoted posts, games, gifts, donations, and news feed purchases. Learn how to create, publish and purchase ads across Facebook, Instagram, Messenger and Audience Network with this 15-minute Blueprint course. Typically after you contact the support team through the form it can take up to 24 hours to get a response and your response will be in your “Support Inbox”. The form may pull in the incorrect ad to dispute and you will then have to get the link to the correct ad. I will ask my question here to see if you or anyone else has an answer. 3. Have you been able to find any other way to contact them? I work in the bar/restaurant industry. However, you can create a Page name for an organization that represents a geographic location. Does anyone else know how to get to a live chat? If we were to ever exit this business we must be able to show SMM ROI. With Ads … You can learn more about Facebook’s official parameters for these issues by reading their help center article on the topic. So we put together this step-by-step guide detailing how to contact Facebook support. Marketing on Facebook. Facebook Ads' default reporting time zone is PST. Using an Instant Form, you can collect contact information such as name, email address, phone number and more.These forms also let you include custom questions to help … Typically Ads are getting processed MUCH faster than that lately – typically within the hour but sometimes they get “stuck” because they may have been flagged for a manual review. With a few clicks, you can run ads across Facebook… Any variation of the word “Facebook.”. Marketing on Facebook. Hi Jaycee, we have helped a few clients through this process. With issues on Facebook Ads, I often find them more responsive than other issues since you are spending money with them. Hi Ephraim, We hope this guide helps you get your technical Facebook Ads questions answered quickly. What Is the Facebook Pixel Helper…and do you really need it? Learn More. This definitely sounds frustrating! Do you know of any way to make an offer that the user can only redeem if they share it on FB? Please advise how to proceed with I have been cyber bullied bad and has children involved also turned into cyber harassment what can I do to get the post removed? Page names must use grammatically correct capitalization and may not include all capital letters, except for acronyms. You can get the process started by contacting us here: I tried to reach live support during Facebook business hours (M-F 8-5 PST). Hi Skye – we’ve updated this post with the current options for contacting support, take a look and see if you have either Email or Chat support now. I also don’t have those chat options. In-store offer ads: People can bring the offer on a phone to your physical store and will be reminded on Facebook about your offer before it expires.They'll also get an email with the offer details if they'd like … Instead, Facebook works with a budget that you set. Once you get there, you will see your open cases and history of contact with Facebook. Hi Julie, If you do not have access to chat with Facebook support based on our instructions, then we have some unfortunate news: you’re likely in for an uphill battle regarding speaking directly with a Facebook representative. You can start a new chat by visiting By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook … 3. You can select a topic to find answers to your questions. However, we have some good news. When you make a significant edit to an ad, including editing the copy/message of the ad, the ad’s learnings will be reset within Facebook and the engagements will be reset. How to contact Facebook customer support. The chat/contact options have now vanished completely. Hi Sam, Your first step is to make sure you are within Facebook’s Ad Policies. 6. Facebook Marketing All-in-One for Dummies, Learning Limited in Facebook Ads: What it Means and How to Respond. My name is Mike with EVOLVsolar and I run about $2,000 of Facebook ads per month through Facebook Business. It is by far easiest to get in touch with the person who created the page and have them grant you access. After we hear more specifics about your problem, we can determine if we will be able to help. but now its only a bot and can’t e put through to someone. If you do have it, use it – it’s worth the wait. We believe that the information provided regarding who can and cannot access the live chat with Facebook is still accurate. Any reasons I dont have chat or support in my account? Get the latest news for advertisers and more on our Facebook for Business Page. Before and after pictures are not allowed as well as images that indicate weight loss like a tape measure around a midsection. Curious, and were you able to get in touch with FB help? what is the email address that can be used 24/7? The documentation is pretty extensive and includes a requirement of a notarized letter. Ads with too much text in the image. … Does it still exist at this point even though it is only a couple months after you posted this? We hope this helps! Hi Slavo – the page has changed a bit, take a look at the updated post here with the current info on where to find Chat or Email support options. The “Find Answers of Contact Support” section is no longer on the page and when I click on Support, it just re-directs back to the home page. We have been looking for a solution for months now without luck – and we cannot get a hold of an actual person at Facebook to explain it to us. First things first: In order to contact Facebook Ads Support… 38,760 views. Lead ads allow you to find people who may be interested in your products or services and collect information from them. Hi Caroline, Unfortunately, without more specific insights as to the exact wording and exact steps you’ve taken to appeal the process, we can’t provide further guidance. Learn More. … Page names can’t consist only of: how do we get incontact with you if we need support on an error running through our campaign? If you’ve reached out to Facebook Support in the past and they’ve solved your problem we’d love to hear about it in the comments below! facebook don’t offer a live chat or email now do they? If your business is looking to start more conversations with potential customers, you can boost a Facebook post by creating an ad with the Messages objective from your Facebook … ), My ad reports don’t match up with third party reporting tools. It doesn’t show up for everyone, but if you have access it will appear at the bottom of this page: Hi Kevin – thanks for reaching out. Please visit for support. Hope that helps and good luck! Click on the Transaction ID to pull up all the details. I’m reaching out to see if you, or anyone you know, can provide help or consulting services to help with a work-around. You can learn more about how much it costs to advertise on Facebook on Facebook’s Help Center. Make one ad and show it everywhere. Whether it’s A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to run a successful Facebook Ads campaign (and stay ahead of your competition) seems to grow by the day. 4. What you'll need to know about social issue, election and political ads on Facebook. Hi Chris, I know someone else in the industry who has done this so I know it’s possible but not sure how he does it. I do have admin rights to the new page Log In Create Account. However, in order to advertise with Ads Manager you’ll need to have a Facebook … Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. We have an active ad account with regular spend. Get the latest news for advertisers and more on our Facebook for Business Page. Beyond that, it’s a bit of a grey area where nobody seems to know why it is and is not enabled for some users. I have used the chat/contact lots of times until today. Messaging doesnt work because I am not friends with them yet. In order to set up Automated App Ads: Go to Ads Manager and select App Installs as your objective. I created a Facebook ad campaign that is currently under review but noticed that I misspelled a word in my ad and I don’t want it published until I correct it. – Chris. (720) 432-4632 –, lifted the 20% maximum text rule on images,,, Adding the Facebook Pixel to Multiple Sites, Facebook Lookalike Audiences: What You Need to Know. 2. /PendariesNM/ and have that page in my Ad Account. You can see the status of your ad in the Delivery column of Ads Manager.. If you checked and they weren’t live I’d recommend trying a couple more times. From there you’ll see an option in the left hand sidebar called Forms Library. Here is Facebook’s support page with a step-by-step guide on how to create messenger ads: If so, you’re in the right place! If you have questions about what was included in your bill, you can always dive into the Billing section of your Facebook Ads account and see exactly which ads were on that billing cycle. For example, “New York City – Mayor’s Office” and “Queen Elizabeth II of Great Britain” are acceptable Page names. I have a hair salon and I’m using a 15 sec video. Many people liked my page and the post. If you have been using Facebook Ads and are having an issue, it can be frustrating to get some help from support when you need it. How do I do that? However, Facebook does not provide official information regarding this, so it is not possible to know for certain. Sorry to hear you’ve been having trouble with changing your Facebook Page’s name. – The Eboost Team. Quick question, we have run and ad on FB for a couple of weeks, good interaction 44 comments 100 shares etc etc….I edited the wording on the ad this morning, it has been reviews and is running but Ive noticed that all the comments and shares have disappeared? I dont want to be friends with them either. I think they have disabled this link :, It now redirects to, You are correct! As we’ve grown, we now must diversify and our FB Business Manager and Ad accounts were disabled and FB is not entertaining any of my appeals right now. 1. Marketing on Facebook. This works best if the Page’s name is changing to something that is very different from the original name. Hi Bob – you are right, they have updated this flow and chat is the only option during the daytime in the US. Select Automated App Ads… Search on Facebook … Looking forward to hearing from you! The section is called “Still need help? Do you know of anyone who would help me placing my advs on Facebook? Consultez les pages d’aide Facebook Business afin d’obtenir des conseils, des instructions pour la résolution des problèmes et des recommandations sur la façon d’utiliser au mieux les outils Facebook. Pages must be managed by official representatives of the topics they’re about. What is the Facebook Business Manager…and when should you use it? merging. Hi Ola, we have an article with some information on this: See below for the Chat button. I want to create an offer for a free appetizer, but in order to get it, the user has to share it first. There’s an issue on my page and there is no “chat” or contact button so I have no way to resolve this… quite frustrating! You can change the time zone set for the app in the app settings page to match the time zone defined in Facebook Ads … Home. Facebook Advertising is becoming more and more complex as a constant stream of new ad features comes down the pipe. Before contacting the Facebook Ads Support team make sure that your account is in good standing and that you follow Facebook Ads Guidelines to ensure you have high chances of resolving … Caroline. Here is the form to let them know: When you advertise on Facebook, there isn’t necessarily a set cost. Facebook Payments - Developer Payout Registration - Registration to … In particular, we are looking to place political ads in Facebook pages that have significant Asian American members, like NBC Asian America or Asian American Life. Whereas it used to state – Hi! Terms or phrases that may be abusive or violate someone’s rights. Hi Ali, you can inquire about our consulting services here: I am trying to change a facebook page name on a page i manage due to rebranding Hope this helps! I co-authored the book Facebook Marketing All-in-One for Dummies and  I was the Community Manager for Social Media Examiner for over two years. One ad accounts has been running some campaigns before it got disabled and the second one has zero activity. If you want to contact Facebook, you'll first need to log into your account.Then look up at the top right corner of the screen. Thanks for your interest! Really bad support nowadays. You can get there directly by going to or you can navigate there from your Facebook Settings (upper right corner, Settings, then Support Inbox. Hi! Learn all you need to know about Facebook and Instagram Ads. Box 270755, Louisville CO 80027 – ph. Right now when I go on the site I don’t see the option for live chat, but I also haven’t spent any money recently, so I’m not sure. Then you can drill down into one of the transactions and see exactly which ads were on that bill. In practice, that means that you will lose all of the engagements on the ad if you edit anything on the Facebook ad that Facebook considers a significant edit. – The Eboost Team. Hi Lori – it looks like FB may have some unpublished criteria for which accounts do and don’t have access to live chat or email support. 1. Although this article speaks more toward the Learning Phase of Facebook ads, it overviews some of the changes that Facebook considers “significant edits”: Hey Chris, is the info still relevant about who can and cannot see the live chat in regards to recent ad spend? But if there is a bug you need to report, in the lower right corner of your Ads area, you can click Report a Problem. While it is possible to appeal Facebook’s decision to be placed in a Special Ad Category, it is very difficult to navigate through without having the chance to directly speak with a representative at Facebook. In this case how can I get my accounts back??

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